"RAMESWARI: 'We were not aware of the
fact that the Bancslinc CBS software
used by 'Allahabadians' was so UPDATED;
as now the 'Indians' will have to provide
services in all the regions, so, it is time to
upgrade those software which are OUTDATED.
Also, the number of branches
as well as customers have
increased as on DATE;
as many branches are in
remote rural areas, therefore,
many customers are still ILLITERATE.'
RAMPRASAD: 'We always had
a diversified portfolio whereas
you guys always focused more
on loans against GOLD;
so many easy and customized
user friendly upgradation was done
in our CBS, but, still, why you guys are
stuck with a version which is so OLD.
In metro areas, customers
went digital, but in rural areas,
they still rely and feel more confident
to get services from branch level ITSELF;
but, in your old version, there are so much
redundancy, overrides, frequent patch run, so,
will it not hamper customer services, you ask
this question to YOURSELF.'"- Arindam Sain
No comments:
Post a Comment